Practise reading real-looking messages together. Set the family code word on paper. Go over who to call: a family member, the number on her bank card, the local police, or the Canadian Anti-Fraud Centre.
Say "What does that feel like to you?" Say "That’s exactly the right call." Say "I didn’t know that."
Skip Grabbing the phone to show her. Skip "It’s easy, just…" Skip Any sentence that starts with "No, you…"
Find Phone in her settings, then look for Silence Unknown Callers (iPhone) or Spam protection under caller ID settings (Android). Toggle it on. Unknown callers go to voicemail; people she knows still ring through.
The exact label differs by phone model — search "silence unknown" in her settings search bar if you can’t find it.
She nearly tapped a fake customs link because the text looked urgent. Small print made it harder to question it.
So: big text and both languages — that’s her tab now.
She spotted a fake tax voicemail herself using the three red flags you made together. Rules she can say out loud are the ones that stick.
So: the quiz gives her rules with names (rush, secret, strange payment).
She hung up on a fake "grandson in trouble" call because the caller said "Grandma" — and she knew you call her Mémère. The code-word idea was hers, not yours.
So: she leads visit 4. Her instinct to slow someone down is sharp; you’re learning it from her.
You explained well but the print was too small and it was all in English. She couldn’t practise independently after you left.
So: format and language matter as much as content.
You made her the red-flag card — a rule she could say out loud. That was the right call.
So: keep making things she can hold, post, or repeat to herself.
You noticed the code-word idea was hers. You didn’t take it over. That was the best thing you did that visit.
So: your job this visit is to ask and listen. She has things to teach you.
Visit 1 — done. Real scam example (customs text). Spotted the link; text was too small. Moved to big-print bilingual format.
Visit 2 — done. Three red flags on a card. She caught a fake tax voicemail herself. Rules with names that stick.
Visit 3 — done. Fake "grandson in trouble" call. She hung up. Code-word idea: hers. She leads next time.
Visit 4 — now. Quiz on realistic messages. Code word on a card. Contact list. Lucille teaches you how she reads people.
Where this could go: Lucille brings what she’s learned to her seniors’ club. You turn her "slow them down" questions into a card her friends can keep.
She gets one wrong in the quiz and looks embarrassed
Say: "That one fools a lot of people. The scammers design it that way." Move on without dwelling.
She asks you to just look at it and tell her the answer
Say: "I’ll look after you do. What’s your first feeling?" Keep the phone in her hands.
She gets annoyed or says "this is too complicated"
Slow down. Put the phone down. Say: "We don’t need to finish today. What one thing feels solid?" One rule is enough for one visit.
You feel impatient and want to grab the phone
Sit on your hands, literally if needed. Count to five. She needs the time to think, not your speed.
She tells you something about reading liars that surprises you
Write it down in front of her. Say: "I want to remember that." She has 35 years on you here.
You’re not sure if a message is a scam either
Say exactly that: "I’m not sure either — so we call back on the number we already have. That’s always the right move." Modelling uncertainty is useful.
Copy this, fill in the blanks, send it back to MetaDAX.
Paste this into any AI chat to think through visit 4.
URGENT — Il faut agir tout de suite, sinon il est trop tard.
SECRET — N'en parle à personne, pas même à ta famille.
PAIEMENT BIZARRE — Carte-cadeau, cryptomonnaie ou virement.
Je raccroche. Je rappelle sur le numéro que je connais déjà. Je dis à quelqu'un ce qui s'est passé.
L'ARC ne demande jamais un paiement par carte-cadeau ou en cryptomonnaie.
Notre mot de code de famille
• • • •Notre mot reste secret : on l'écrit seulement sur la carte, jamais en ligne. Et Theo m'appelle toujours Mémère, jamais « Grand-maman ».
C'est toi qui as eu cette idée. C'était la bonne.
J'appelle un membre de ma famille.
J'appelle ma banque — le numéro qui est inscrit au dos de ma carte.
J'appelle la police.
Je signale la fraude au Centre antifraude du Canada.
Tout le monde peut se faire avoir. Signaler une tentative d'arnaque aide à protéger les autres.
Trente-cinq ans au comptoir du magasin. Tu as vu des centaines de clients. Tu sais quand quelqu'un ment.
Theo prend des notes. Il veut apprendre.
Ne panique pas. Ferme l'application ou l'onglet tout de suite. N'entre aucun mot de passe ni information. Appelle Theo ou un membre de ta famille immédiatement.
Appelle ta banque tout de suite sur le numéro au dos de ta carte. Dis-leur ce qui s'est passé. Ils ont des équipes pour ça. Ce n'est pas ta faute — les escrocs sont des professionnels.
Non. Certains sont de vraies entreprises ou de vraies personnes. La règle simple: si tu n'attends pas l'appel et qu'ils veulent de l'argent ou des informations, rappelle sur un numéro que tu connais avant de rien donner.
Le dos de ta carte bancaire. La facture d'une entreprise que tu as déjà utilisée. L'annuaire téléphonique officiel. Jamais le numéro qu'un inconnu vient de te donner.
Certains sont vrais. Un courriel réel de ta pharmacie peut dire que ton ordonnance est prête — il ne te demande rien. Si un courriel te demande de payer ou de cliquer pour mettre à jour un mot de passe, rappelle directement la pharmacie ou la banque.
Ta banque ne te demande jamais ton mot de passe par courriel. Elle ne te demande jamais de cliquer sur un lien pour confirmer ton compte. En cas de doute, appelle le numéro au dos de ta carte.